Steps on how to send a basic SMS in the CXT platform

1. Select ‘Send Messages’ on the left-hand side of the CXT menu, then click on 'Quick Send'.

2. Next to 'Message Type', select whether you'd like to send an SMS or an MMS. The default option will always be set as SMS.

3. Choose the number you would like your message to come from.

Click on the ‘From’ dropdown tab, and you will see a selection of Sender ID options. You can choose your message to be sent from a select phone number, your existing phone number or purchase a new number. 

4. Under 'To', enter the mobile number, or contact group that you would like to send your message to.

5. Enter your message content in the ‘Message’ box.

6. If you wish to use the 'Merge Field',  you can do so here. 

Tip: One SMS is 160 characters. If you use more than 160 characters (or 70 characters for Unicode SMS), your message will be split into a multi-part message.

Note: If you wish to use a previously created message template, click on the 'Templates' box to view your pre-existing templates.

7. You will see ‘Review’ message. This shows how the message will appear when sent, double-check that the information is correct.

8. Finally, send your message.

To have your message sent instantly, click ‘Send Message’.

8. To schedule your message to be sent at a later time, click ‘Campaign’ and enter the time you would like it to be sent. Then click ‘Schedule Message’ to confirm.