Clix Support — Knowledge base

Knowledge base

Sending an SMS

Sending an SMS

19 Topics

Country Prefix and Dialing Codes Viewing Scheduled Messages in CXT Does CLiX Support International Messaging ? What’s causing my message to be broken into segments? What does my message status indicate? URL Reporting

Contact List

Contact List

4 Topics

How to delete a contact list in CXT Steps for formatting your Excel sheet Creating a New Contact List in CXT How to delete multiple contacts from a contact list

Billing and Payments

Billing and Payments

7 Topics

What are the available payment options? How to handle an invoice dispute How to view your invoice in CXT Why was my card declined? I sent the payment via direct deposit — when should I expect it to be processed? How to update your billing information

Managing Opt-Outs

Managing Opt-Outs

6 Topics

Can recipients re-opt in after being opted out? How can recipients opt-out of receiving SMS messages Automatically delete opted out contacts from your contact list How to manually opt-out a number in CXT How to re-opt in a number How to opt-out multiple contacts in CXT

Campaigns

Campaigns

4 Topics

Creating and Sending Campaigns with CXT How to delete an SMS Template in CXT Viewing Campaign reports in CXT How to schedule a campaign in CXT

Reporting

Reporting

4 Topics

Why my messages are not displayed in my outgoing report? How to export my report? How to access historical SMS/MMS? How to review activity within a selected date range

Templates

Templates

4 Topics

How to delete an SMS Template in CXT How to edit an SMS Template in CXT How to create a template in CXT How to use a template for SMS/MMS

API & Integrations

API & Integrations

5 Topics

API Documentation HubSpot Integration Sending Unicode Messages using HTTP API Developer Sandbox Testing REST API Keys

Account Settings

Account Settings

4 Topics

Updating your contact details Updating your CXT password How to change your account time zone Default Sender ID

Delivery Receipts

Delivery Receipts

4 Topics

Do MMS messages support delivery receipts? How a carrier acknowledgement differs from a delivery receipt (DLR) Delivery Receipts Definition How to integrate delivery receipts

Laws and Regulations

Laws and Regulations

19 Topics

Australia Legal Requirements and Regulations Croatia Legal Requirements and Regulations Egypt Legal Requirements and Regulations Greece Legal Requirements and Regulations Germany Legal Requirements and Regulations Ireland Legal Requirements and Regulations

Understanding Unicode Messages

Understanding Unicode Messages

4 Topics

What caused Unicode to appear in my message? Enable/Disable Unicode messaging on CXT Unicode messages in CXT How Unicode Messages work

Sender ID

Sender ID

11 Topics

Can I Add Multiple Sender IDs to my Account? Can I receive replies back when using a shared number? Configuring Your Virtual Dedicated Number Typical Sender ID Issues Virtual Numbers Acquire a Virtual Dedicated Number

MMS

MMS

5 Topics

MMS size limit Supported File formats for MMS How to send MMS in CXT MMS Features Does MMS support two-way communications?

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